Addisuna Returns and Refunds Policy

At Addisuna, every bag of coffee is roasted with care and connected to something bigger than the cup. Because coffee is a perishable product, we are unable to accept returns on opened bags.

That said, your experience matters to us.

If your order arrives damaged, incorrect, or not up to standard, please contact us within 7 days of delivery. We will make it right with a replacement or a refund.

If you are not satisfied with your coffee, feel free to reach out. While we cannot accept returns on opened products, we want every customer to feel confident ordering from Addisuna, and we will do our best to help.

RETURN WINDOW

For eligible, non-perishable items, we offer a 30-day return window starting from the date your item is delivered. To be eligible, items must be unopened, unused, and in their original condition.

Return shipping is the customer's responsibility. We do not charge a restocking fee on eligible returns.

NON-RETURNABLE ITEMS

• Opened coffee bags
• Products that have been used or consumed
• Any items marked as final sale on our website

ORDER CANCELLATIONS

You may cancel an order at any time before it has been fulfilled. Once an order has been fulfilled and shipped, it can no longer be cancelled, but you may reach out to us regarding a return or refund under the terms above.

HOW TO START A REQUEST

Email us at coffee@addisuna.com with the following:

• Your order number
• A short description of the issue
• Photos, if applicable

Our team will review your request and get back to you as soon as possible.

A NOTE ON OUR PROMISE

Every purchase supports youth education in Ethiopia. We take that responsibility seriously and approach every order with care.